The best supervisors set in motion a continuous learning process that helps employees develop an awareness of their own strengths and improvement opportunities.


Behavioral Objectives

Participants will learn:

  • Their communication style and how to apply it
  • The coaching “MODEL” – A four-step process for conflict resolution
  • Techniques on how to train/orient employees
  • Methods to set goals and give feedback
  • The concept of motivation/morale, rewards/recognition, accountability, and delegation
  • How to conduct a performance appraisal and develop an action plan


Who Should Attend

Middle managers and supervisors


Sample Activities

  • Assessment in personal communication styles and how to apply them
  • How to Train Employees:  Interactive exercise on the proper steps
  • Trust and Trustworthiness:  Self-assessment
  • The Performance Appraisal:  Role-plays in triads with observer feedback
  • Action Plans:  How to monitor the “contract” between supervisor and subordinate



Workbook and handouts


Delivery Options

Can be delivered one-on-one, in small groups, or as a half- or full-day workshop